Frequently Asked Questions

General

To become a customer, you must register on our website. An approval process will follow registration to verify a designer’s status as a qualifying architect, interior designer or trade professional. To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.

Please note we sell to wholesaler manufacturers and retailers.

Yes. An approval process will follow registration to verify a designer’s status as a qualifying architect, interior designer or trade professional. To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.

Your sales rep may be located here.

Ordering

Samples are available to our current customers. If you are not yet a customer, please register on our website.

Free samples are available to our customers. You must be an approved customer to place an order. Once approved, navigate to the fabric you'd like a sample of and click "Add to Sample Order". When completing your order, you have the option for free shipping, or you may enter your Fedex/UPS account number for expedited shipping. To order yardage, you must contact your sales representative.

Approximately 2-3 days. If you need them sooner, you may enter your Fedex/UPS account number for expedited shipping.

We unfortunately do not accept returns. The time and money it takes to ship products back, quality control them, then re-inventory them makes returns ineffective. We encourage you to upcycle them, so they do not go to waste!

All samples ship from our fulfillment center in Clinton, SC.

Yes we do!

Once your order is fulfilled, you will receive an email stating that your order has shipped along with the tracking information.

If you have registered on our site and are an approved customer, please contact your sales representative.

Fabric Specific

All fabric content is listed on each product page. If you know the name of your pattern, please use the search bar at the top of each page to locate the specific fabric.

If you do not know the pattern’s name, please click here and use our filter options to hopefully find your fabric. If you still cannot find your pattern, please reach out to your local sales rep.

Cleaning Code "W" refers to fabrics that are man-made (nylon, herculon, acetate, olefin, and polyester). Spot cleaning is recommended using the foam from a water-based cleaning agent, such as mild soap or upholstery cleaner.
Cleaning Code "S" refers to fabrics made from organic material (cotton, rayon, linen, wool, and silk). Denim, velour, brocade, tapestry, damask, acrylic, and plaid are also included in this category. Spot cleaning is recommended using a mild, water-free solvent, or dry-cleaning product.
Cleaning Code"W/S" - Spot cleaning using either of the above steps.
Cleaning Code"X" - Fabrics should be cleaned only by vacuuming or light brushing. Water or solvent-based cleaning agents should NOT be used.

For Normal Stains:
Remove any loose dirt. Prepare a mixture of cold to lukewarm water (do not exceed 100° F) and mild soap. Scrub in mixture with a soft brush and allow the mixture to thoroughly soak into the fabric. Rinse well with water and air dry. Do not machine dry. 

For Stubborn Stains:
Remove as much surface dirt as possible. Soak fabric for 1 hour in a mixture of 1-gallon cold water, 1/2 cup bleach, and 1/2 cup mild soap. Scrub in mixture with a soft brush and rinse thoroughly with cold to lukewarm water and air-dry. Never use water over 100° F). Do not machine dry. Detergents can be used on Fortress Indoor/Outdoor fabrics without harm, however some of the water and stain resistant properties may be removed. If this is important to you, a simple spraying of a post cure fluorocarbon will restore these properties. Please follow the instructions on the package. These sprays can be obtained through a dry-cleaning supply store or stores that sell marine related products.

There are two basic types of staining substances - liquid and viscous. Liquid stains include water, coffee, and wine. Viscous stains include ketchup, mustard, and anything else of this consistency.

To clean a liquid stain, use a paper towel or a clean absorbent cloth. Dab at the spill's edge to soak up all the liquid. After this, any remnant of the stain that is still visible on the fabric should be wiped with a wet, lint-free cloth. Clean the fabric gently from the edge towards the center. Let the area air dry.

To clean a viscous stain, use a flat instrument (like a butter knife) to remove the excess contaminant. Work slowly and carefully. This is very important, as wiping an entire "blob" of a viscous contaminant can actually drive it further into the fabric. Next take a wet, lint-free cloth and slowly clean the fabric from the edge to the center.

If either of the above has not worked for you, you may have a difficult stain. There are several factors that can make a stain more difficult to remove.
1. The surface area of the stain: An entire bowl of chili will be more of a challenge than a dime size drop of mustard.
2. The color of the fabric that has been stained: A white surface will be more critical than a midnight color.
3. If the stain has been allowed to dry.
If the initial procedure does not completely clean the fabric, do the following: If the spill is a viscous material and has dried, first use the butter knife to break up the crusted area. Remove as much of the spill as possible this way. Mix a solution of 1/4 cup mild detergent with 1-gallon of lukewarm water. Fill a spray bottle with this solution. Spray the affected area thoroughly. Then take a soft bristled brush (a toothbrush will work fine), and gently scrub the area. After this, take a wet cloth and clean the area. Repeat this step until all soap residue is removed. Air dry the cleaned area.

Note: Keep the cleaning to the affected area. For example, if the stain is 1/2 inch in diameter, there is no need to clean a 4 inch diameter area.

Blot with a clean paper towel to remove any excess spill. Prepare a mixture of 1-gallon cold water, 1/2 cup bleach, and 1/2 cup mild soap. Spray on area and blot again. Repeat until clean. Air dry the cleaned area.

For general care, brush off loose dirt and gently hose down. For more stubborn stains, prepare a solution of 1 cup bleach and 1/4 cup of mild soap (such as Woolite or Dawn dishwashing liquid) per gallon of clean water. The solution should be sprayed on the face of the fabric (do not soak) and gently brushed. Do not keep the solution on the fabric for more than 2 minutes before rinsing with cool water.

Design Services

Yes we do! Please reach out to your sales representative for more info.

We work with manufacturers and retailers.

You will find our fabric in many of our partner retailers, such as JoAnn stores, Hobby Lobby, Michael’s, Calico and many more.

We supply fabric to the upholstery, decorative jobber, hospitality, over-the-counter retail, casual outdoor furniture, and RV industries.
We also have a Contract division that works with interior design firms, trade professionals, architects, hotel chains, and cruise ships. Richloom Contract has developed brand programs with all major hotel brands (Mariott, IHG, Hilton, etc.) and also works with single boutique properties worldwide. For more information on Richloom Contract, click here!