Frequently Asked Questions
Account and Registration
To become a customer, you must register on our website. An approval process will follow registration to verify your status as a qualifying wholesaler, manufacturer, or retailer.
To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.
Please note that access to Richloom is exclusively for wholesalers, manufacturers, and retailers. If you are an interior designer, please note that we do not sell directly to the design trade. We work through the Jobbing community and would be happy to recommend a few trusted partners.
If you are working on a hotel project, we recommend requesting an account on our Contract website at https://richloomcontract.com/
To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.
Please note that access to Richloom is exclusively for wholesalers, manufacturers, and retailers. If you are an interior designer, please note that we do not sell directly to the design trade. We work through the Jobbing community and would be happy to recommend a few trusted partners.
If you are working on a hotel project, we recommend requesting an account on our Contract website at https://richloomcontract.com/
Yes. An approval process will follow registration to verify your status as a qualifying wholesaler, manufacturer or retailer.
To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.
To expedite the process, register with your company name, website, and professional email address. Registering with a public domain email address (such as Gmail, Yahoo, etc.) or a shared company email address (such as info@, designer@) will delay the approval process.
Your sales rep may be located here.
My Account
Yes. Once you're logged into your Richloom account, navigate to My Account > Orders and select your order to view tracking information for shipped items.
You will also receive tracking information by email when your shipment is on the way.
You will also receive tracking information by email when your shipment is on the way.
After logging into your Richloom account, navigate to My Account > Address Book. Add and save a new address, and it will be available to select during checkout on future orders.
After logging into your Richloom account, navigate to My Account > My Projects and create a new project. You can then browse the website and save specific SKUs to your project for future reference.
Once logged into your Richloom account, navigate to My Account > Logout.
Fabric Information
Click 'View All Fabrics' in the main navigation and use the filters to narrow your search by product type, color, pattern, performance features, and more. If you know the pattern name or SKU, use the search bar at the top of the page.
All fabric specifications (including content, width, repeat, durability, performance features, and cleaning information) are listed on each product page.
If you know the pattern name or SKU, use the search bar to locate it. Otherwise, click 'View All Fabrics' and use the available filters to browse the collection. If you still can't locate a pattern, please contact your local sales representative.
If you know the pattern name or SKU, use the search bar to locate it. Otherwise, click 'View All Fabrics' and use the available filters to browse the collection. If you still can't locate a pattern, please contact your local sales representative.
A double rub is the industry standard used to measure a fabric’s abrasion resistance and overall durability. During testing, a machine rubs the fabric back and forth until noticeable wear occurs. The higher the double rub count, the more durable the fabric is expected to be for upholstery applications.
Double rub ratings should be considered alongside other factors such as fiber content, construction, and the intended end use when selecting a fabric.
Double rub ratings should be considered alongside other factors such as fiber content, construction, and the intended end use when selecting a fabric.
PFAS stands for per- and polyfluoroalkyl substances, a group of human-made chemicals used for their water and stain-repellent properties. They’re often called “forever chemicals” because they don’t break down naturally and can accumulate in the environment and the human body over time.
PFAS-free means a product does not contain any of these chemicals, which is increasingly important for both health and environmental reasons.
All Fortress fabrics are PFAS-free, eliminating concerns about “forever chemicals” and future regulatory compliance.
PFAS-free means a product does not contain any of these chemicals, which is increasingly important for both health and environmental reasons.
All Fortress fabrics are PFAS-free, eliminating concerns about “forever chemicals” and future regulatory compliance.
Yes. Select fabrics feature sustainable attributes. Please refer to the product page for sustainability information or contact your sales representative for assistance.
Fabric colors may vary due to differences in monitor and mobile device settings, as well as variations in photography lighting. We recommend ordering a complimentary memo sample to evaluate color and texture before making a final specification.
• W: Clean with water-based upholstery cleaners or mild soap
• S: Clean with water-free (solvent-based) cleaners only.
• W/S: Either water-based or solvent-based cleaners may be used.
• X: Vacuum or lightly brush only. No cleaning agents should be used.
• S: Clean with water-free (solvent-based) cleaners only.
• W/S: Either water-based or solvent-based cleaners may be used.
• X: Vacuum or lightly brush only. No cleaning agents should be used.
Fortress is Richloom’s performance fabric platform. Every Fortress fabric meets our standard performance requirements for durability, cleanability, and everyday use.
Select Fortress fabrics offer additional performance attributes such as solution-dyed colorfastness, bleach solution cleanability, and machine washability for select applications.
To learn more, click here.
Select Fortress fabrics offer additional performance attributes such as solution-dyed colorfastness, bleach solution cleanability, and machine washability for select applications.
To learn more, click here.
Fortress fabrics are designed for easy maintenance. Most spills can be cleaned with mild soap and water. Cleaning instructions vary by Fortress performance level. If you’re unsure which Fortress fabric you have, please contact your local sales representative.
Fortress Core Performance: Using a clean cloth, wipe away any excess liquid or remove loose dirt and food particles. Gently clean the affected area with a solution of mild soap and water. For best results, treat stains as soon as they occur. If a stain has dried before being noticed, use a soft toothbrush to gently loosen and lift the residue before cleaning. For piled fabrics, use a soft brush to restore the pile to its original direction after cleaning.
Fortress Solution Dyed: Using a clean cloth, wipe away any excess liquid or remove loose dirt and food particles. Gently clean the affected area with a solution of mild soap and water. If needed, use a diluted bleach solution (1 part bleach to 16 parts water) to remove stubborn stains. For best results, treat stains as soon as they occur. If a stain has dried before being noticed, use a soft toothbrush to gently loosen and lift the residue before cleaning. For piled fabrics, use a soft brush to restore the pile to its original direction after cleaning.
Fortress Solution Dyed Washable: For everyday spills, use a clean cloth to wipe away excess liquid or remove loose dirt and food particles. Gently clean the affected area with a solution of mild soap and water. If needed, use a diluted bleach solution (1 part bleach to 16 parts water) for stubborn stains. Treat stains as soon as possible for best results. If a stain has dried, use a soft toothbrush to gently loosen and lift the residue before cleaning.
For a deeper clean, remove the cushion cover and machine wash on a gentle cycle using cold water. A small amount of bleach may be added if needed. Hang dry or tumble dry using an air-only (no heat) cycle. Do not use high heat.
Fortress Core Performance: Using a clean cloth, wipe away any excess liquid or remove loose dirt and food particles. Gently clean the affected area with a solution of mild soap and water. For best results, treat stains as soon as they occur. If a stain has dried before being noticed, use a soft toothbrush to gently loosen and lift the residue before cleaning. For piled fabrics, use a soft brush to restore the pile to its original direction after cleaning.
Fortress Solution Dyed: Using a clean cloth, wipe away any excess liquid or remove loose dirt and food particles. Gently clean the affected area with a solution of mild soap and water. If needed, use a diluted bleach solution (1 part bleach to 16 parts water) to remove stubborn stains. For best results, treat stains as soon as they occur. If a stain has dried before being noticed, use a soft toothbrush to gently loosen and lift the residue before cleaning. For piled fabrics, use a soft brush to restore the pile to its original direction after cleaning.
Fortress Solution Dyed Washable: For everyday spills, use a clean cloth to wipe away excess liquid or remove loose dirt and food particles. Gently clean the affected area with a solution of mild soap and water. If needed, use a diluted bleach solution (1 part bleach to 16 parts water) for stubborn stains. Treat stains as soon as possible for best results. If a stain has dried, use a soft toothbrush to gently loosen and lift the residue before cleaning.
For a deeper clean, remove the cushion cover and machine wash on a gentle cycle using cold water. A small amount of bleach may be added if needed. Hang dry or tumble dry using an air-only (no heat) cycle. Do not use high heat.
Ordering & Samples
Capset samples are available to approved Richloom customers. If you are not yet a customer, please register on our website.
Free capset samples are available at no charge to approved customers. Once your account has been approved, navigate to the desired fabric and click "Add to Sample Order".
Each capset includes all available colorways for that fabric, so there is no need to order individual colors separately.
Each capset includes all available colorways for that fabric, so there is no need to order individual colors separately.
Yardage orders must be placed through your Richloom sales representative. You can find your representative here.
Orders for in-stock samples typically ship within 2-3 business days.
No. There is no limit to the number of free capset samples you may order.
No. If you need to add additional samples, please place a new order.
Please use the return label provided to return unneeded or lightly used samples.
All samples ship from our fulfillment center in Clinton, SC.
Yes, we do!
Please contact your sales rep for pricing.
Richloom sells exclusively through retailers, wholesalers, and manufacturers, so we do not have visibility into individual store inventory. We recommend searching online or with other retailers to see if the fabric is available elsewhere.
If the pattern has been discontinued, availability may be limited.
If the pattern has been discontinued, availability may be limited.
Custom Design & Capabilities
Yes. We offer custom design services for established customers. Please contact your Richloom sales representative to discuss your project and custom design needs.
We have a diverse customer base including the upholstery, decorative jobber, outdoor furniture, retail and RV industries. Our product offering spans prints, wovens, and decorative textiles, supported by a global sourcing network and a keen ability to adapt to market needs.